Over the next five years, IT departments will increasingly support a highly heterogeneous computing environment.
It is worth starting with a history lesson on desktop computing, because the situation today is analogous to IT a quarter of a century ago. In the 1990s, from an IT audit, security and compliance perspective, desktop computing was out of control.
The desktop freed users from the controls IT placed on data and application access and people installed what they wanted, when they wanted it.
But then experts worked out that the total cost of ownership of these PCs that the IT department was not managing was more than £5,000 per device per year.
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