The tipping point of on-premise versus SaaS-based CRM deployments is arriving next year, and Gartner anticipates “that SaaS deployments of CRM will reach a maximum 80% to 85% by 2025”. These and other key insights from The Gartner CRM Guide, 2014 published March 10, 2014. It’s a useful reference and comprehensive taxonomy of how Gartner Gartner assigns CRM vendors to each segment and sub-segment of the CRM market today.
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