KeyedIn’s Karen Adame discusses CIOs’ mistakes regarding shadow IT, which are even worse when firms do not coordinate their analysis and end up with different versions of the truth. Shadow IT, in which companies allow staff to choose their digital tools, is an opportunity and a threat. And like consumerization in the enterprise, it is almost impossible for a company to stop when employees have problems to solve and a wide variety of readily-accessible apps and tools just a credit card and a mouse click away.
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